Questions

Get quick questions, feedback, and suggestions from your users. Keep the conversation going.

What Users Share

General Questions

Quick questions, thoughts, and suggestions from users.

"Love the new design!"

"Can you add dark mode?"

"How do I upgrade my plan?"

"The checkout process is confusing"

Optional Follow-up

Users can leave their email if they want to continue the conversation.

Email is completely optional

Perfect for questions that need answers

Great for feature request discussions

Build relationships with power users

How It Actually Works

User Asks Questions

Someone using your site clicks the feedback widget and selects "Ask Questions". They type something like "Love the new feature! Can you add an export button?" and optionally leave their email.

What gets captured:

• Their question message

• email address

You See It in Your Dashboard

All questions appear in your dashboard's questions section. You can see what people are asking, what they're requesting, and who wants to hear back from you.

What you see:

• All question messages in one place

• Which ones include email addresses

• Time and date stamps

You Can Follow Up (Optional)

If someone left their email and you want to continue the conversation, you can reach out directly. Perfect for answering their questions or discussing feature requests.

What you can do:

• Email them directly

• Answer their questions

• Discuss feature ideas

• Thank them for suggestions

• Build customer relationships

• Get more detailed questions

Common Types of Questions

Feature Requests

"Can you add a search function?"

Compliments

"Love the new design!"

Questions

"How do I upgrade my account?"

Suggestions

"The checkout could be simpler"

Why Questions Matter

Understand user needs: Know what people actually want

Build relationships: Show users you care about their input

Product direction: Let user questions guide your roadmap

Customer support: Answer questions before they become problems

Real Example

User Question:

"Love the app but wish I could export my data. Would be happy to pay more for this feature!"
📧 sarah@company.com

↓ You follow up ↓

Your Response:

"Thanks Sarah! Export is coming next month. I'll email you when it's ready!"
→ Happy customer + feature validation

Ready to hear from your users?

Start collecting questions and building relationships with the people who use your product.

Bug Reports

Reviews