How to Send Feedback to Slack Automatically

Want feedback from Boost Toad to automatically appear in Slack?

This guide shows you exactly how to set it up.

What you'll build:

✓✅ Feedback submitted in Boost Toad
✓✅ Automatically sent to Slack
✓✅ Team sees it in Slack
✓✅ No manual copying

Setup time: 10-15 minutes

Why Integrate Boost Toad + Slack?

Your team lives in Slack. They won't check another dashboard.

With this integration:

✓New feedback appears in Slack instantly
✓Team can discuss in threads
✓No context switching
✓Faster response times

Prerequisites

Before starting, make sure you have:

✅ Boost Toad account (free at boosttoad.com) ✅ Slack workspace with admin access

Integration Method

We'll use webhooks - the fastest and most reliable method.

Webhooks = URLs that receive data when events happen. When feedback is submitted, Boost Toad sends it to your Slack webhook.

Step-by-Step Setup

▸Step 1: Create Slack Incoming Webhook

✓Go to your Slack workspace
✓Open Slack API Apps
✓Click "Create New App" → "From scratch"
✓Name it "Boost Toad Feedback"
✓Select your workspace
✓Click "Incoming Webhooks" in the sidebar
✓Toggle "Activate Incoming Webhooks" to ON
✓Click "Add New Webhook to Workspace"
✓Select the channel (e.g., #feedback)
✓Copy the Webhook URL (looks like https://hooks.slack.com/services/...)

▸Step 2: Add Webhook to Boost Toad

✓Go to your Boost Toad dashboard
✓Select your project
✓Go to Settings → Integrations
✓Find "Slack" and click "Connect"
✓Paste your Slack Webhook URL
✓Choose which feedback types to send:

- Bug reports - Feature requests - NPS surveys - General feedback

✓Click "Save"

▸Step 3: Test It

✓Go to your site with the Boost Toad widget
✓Submit test feedback
✓Check your Slack channel

You should see a message like:

🐛 New Bug Report
From: john@example.com
"Submit button doesn't work on checkout page"
Priority: High
View in dashboard →

▸Customizing Slack Messages

In Boost Toad Settings → Integrations → Slack:

Message format:

✓Include/exclude user email
✓Show/hide priority
✓Custom emoji for each type
✓Threaded or standalone messages

Filtering:

✓Only send high-priority bugs
✓Only send verified user feedback
✓Custom rules

Best Practices

▸1. Use Dedicated Channels

Create separate channels for different feedback types:

✓#feedback-bugs - Bug reports only
✓#feedback-features - Feature requests
✓#feedback-nps - Customer satisfaction

▸2. Set Up Notifications

Configure Slack notifications:

✓Desktop notifications for high-priority bugs
✓Mobile push for critical issues
✓Mute low-priority during off-hours

▸3. Create Threads

Encourage team to discuss feedback in threads:

✓Keeps main channel clean
✓Preserves context
✓Easy to reference later

Troubleshooting

Feedback not appearing in Slack?

✓Check webhook URL is correct
✓Verify channel exists
✓Test webhook directly with curl
✓Check Boost Toad integration logs

Only some feedback showing up?

✓Check your filters in Boost Toad settings
✓Verify all feedback types are enabled
✓Review channel permissions

Getting errors?

✓Contact support@boosttoad.com
✓Include integration logs
✓Describe expected vs actual behavior

Wrapping Up

With Boost Toad + Slack integration, your feedback workflow becomes seamless:

✓User submits feedback in Boost Toad widget
✓Automatically appears in Slack
✓Team sees it in Slack
✓No manual copying
✓Faster response times

Setup takes 10-15 minutes. Value lasts forever.

Set up integration →